When we started out fifteen years ago, we had veteran
businessmen tell us that no way should we offer this guarantee, that we
would get returns in droves, and that it would run us out of
business. If we offered lousy products, I guess it would; but
instead it has
been the best thing we ever did. People can order confident that
they will get their money's worth, and they really appreciate good
customer service. And all those returns? Ha! We maybe get two
a year, and even those people are apologetic that they felt the project
was beyond their abilities.
For reasons of quality control, we ask, but do not
require, that you tell us why you are dissatisfied with the product, and
how we can improve. We offer this guarantee because we truly value
you as a customer, and are grateful for your business. We know that
you have a choice when it comes to your purchases, and we are honored that
you chose Kuffel Creek.
We know that there are people who
may abuse this guarantee, but are willing to take that risk for the
benefit of serving our valued customers. Instead of worrying about
it, we'll let God do our collections for us, as He's a lot better at it.